The average staff turnover rate is 50% or more for many businesses in the US, which means staff turnover can be expensive due to the time and resources spent training replacement personnel.
The average staff turnover rate is 50% or more for many businesses in the US, which means staff turnover can be expensive due to the time and resources spent training replacement personnel. The truth is traditional hiring doesn’t always work well, so we recommend you try a different tactic to lower the turnover rate for employees in your business.
Behavioral Interviewing
While traditional interviewing focuses on education and career goals, behavioral interviewing asks candidates to tell and show you how they would apply their past performance, job skills and life experiences to challenges they will face in your business. This technique will help you pick new employees based on their demonstrated success in taking on situations required by the position you’re filling.
Sample Questions
- Ask potential sales managers to explain how they have handled performance issues with reps.
- Ask wellness coaches to tell you how they worked with an especially challenging client.
- Have billing clerks tell you about the worst customer experience they have had and how they were able to handle the situation.
Example Demonstrations
- Request that trainers show you how they would explain the same technique to different level of skill players.
- Ask yoga instructors to show you how they would instruct a client to properly perform a specific pose.
- Have fitness instructors show you how they would modify a class for attendees with ROM (range-of-motion) limitations.
By asking the right questions during the hiring process, you’ll find your business will run with ease because you have the right people working for you. These simple questions and techniques can make the difference in creating the perfect team to help you run your fitness or sports business successfully.